FAQs
Explore our Frequently Asked Questions (FAQ) section to find comprehensive information about AEON Cards and How to Pay.
Product Type:
Product Name:
Personal Financing
- What is AEON i-Cash Personal Financing?
AEON i-Cash Personal Financing is an unsecured Islamic Financing that does not require any collateral.
- What is the applicable Shariah concept?
The applicable Shariah concept is based on the Shariah principle of Tawarruq (Cost-Plus Deferred Sale of Commodities).
- What is the minimum and maximum facility amount that customer can apply?
Minimum facility amount is RM 1,000.00, while the maximum facility amount is RM100,000.00. Facility amount approved is subject to AEON Credit’s assessment.
- What documents are required to apply for AEON i-Cash Personal Financing?
If Salaried Employee (Fixed Income Earner):
Front & back copy of NRIC and
Latest Salary Slip (1 month) or
Latest EPF StatementIf Salaried Employee (Non Commission based):
Front & back copy of NRIC and
Latest Salary Slip (3 months) or
Latest EPF StatementIf Salaried Employee (Commission based):
Front & back copy of NRIC and
Latest EPF Statement or
Latest Commission Statement (6 months)If Self-Employed:
Front & back copy of NRIC and
Company Business Registration Certificate (ROC & ROB) and
Latest Company’s Principle Current Account Statement (6 months) or
Latest update Bank Saving Account Passbook or Bank Statement or
Latest update BE/E Form and Tax payment receipt - Is there any security deposit required for the facility amount approved?
No, there is no security deposit required.
- How long is the facility approval process?
The facility approval is within 1 to 3 days. However, it is subject to full documentation and information received by AEON Credit. Terms and Conditions apply.
- How do I know if my AEON i-Cash Personal Financing application is approved or not?
If the application is approved:
Customer will receive Enrolment Email & SMS from AEON Credit to complete the E-Mandate*
process if his/her application is approved.
*Note: Should E-Mandate is not able to be perform, please reach out to our CSU for assistance to perform paper
mandate.If the application is rejected:
Customer will receive an SMS from AEON Credit on the unsuccessful application. - How do I obtain the funds once the facility has been approved?
Upon completion of E-Mandate and E-Signature, The funds will be transferred to either the AEON Member Plus Card’s (AMP) account, Savings or Current account of the Bank selected by the customer.
- How can I get my financing amount & how long does it take?
For disbursement to AEON Member Plus Card (AMP) account:
- The customer will receive the financing amount disbursed directly through the AEON Member Plus Card (if the customer has ticked upfront during the submission input) and the balance will be disbursed into the Customer’s Bank Account (if the Financing Amount has exceeded the AEON e-wallet amount).
- Disbursement will process on the same day.
For disbursement to Customer’s Bank Account (CASA):
- The customer will receive the financing amount disbursed directly into the Customer’s Bank Account (CASA).
- Disbursement will be processed within 1-3 working days.
- How long is the validity period for approved AEON i-Cash Personal Financing?
It will be 30 days from the approval date.
- How do I pay for my AEON i-Cash Personal Financing?
Check out our How to Pay section on the website for more details.
- When is the payment due?
For PF applications that are successfully disbursed before 8 November 2022
• The payment is due on the 2nd of every month.For PF applications that are successfully disbursed on/after 8 November 2022
• There are multiple payment due dates. - What are the major risks if I default on my payment?
Compensation (late payment charge) will be imposed. If you are facing difficulties meeting your loan obligations, please contact us in advance to discuss repayment alternatives.
- What are the late payment charges?
• If the customer fails to make any monthly instalments or pay any other amount payable when due or the outstanding Deferred Sale Price in full when demanded, the customer shall pay the Late Payment Charge (“LPC”) to AEON Credit based on the Shariah principle of Ta’widh (compensation) calculated at the LPC rate of one percent (1 %) per annum on the outstanding payments, from the overdue date until the date of full payment during the Tenure or until judgement date (whichever is earlier).
• The LPC shall be calculated based on the LPC rate as follows:a) LPC = outstanding monthly instalments (or outstanding Deferred Sale Price) x LPC rate /365 days x numbers of days outstanding.
The LPC will not be compounded. The right to the LPC shall not prejudice any of AEON Credit’s other rights available under the terms of the Facility.
- What if I need personal assistance?
You can contact us via the form on the side of this page or our Customer Service Hotline at 03-2719-9999.
- How do I check my outstanding balance?
You can either call our Customer Service Hotline, log in with your username and password on ACSM website or check out the SMS Enquiries page for more information. Alternatively, customer may also check their outstanding balance via AEON Wallet App under Financing.
- What is E-Mandate?
“E-Mandate” is a Direct Debit portal for customers to authorize auto deductions of AEON Credit Personal Financing from their Current/Savings Accounts. AEON Credit Personal Financing has 17 Panel Banks that customer can choose for Direct Debit enrolment. Direct Debit enrolment is a compulsory action before customer perform E-Signature.
- What is E-Signature?
“E-Signature” is a web portal, which consists of the Personal Financing facility details (Eg Financing amount, Purchase Price, Profit Rate, Tenure, Monthly Installment Amount, Final Installment Amount, Takaful Deduction Amount, Processing Fee, Stamp Duty Fee, Wakalah Fee and etc). Customer must Electronically Sign on AEON Credit Personal Financing Documents as acknowledgement and acceptance of the AEON Credit Personal Financing.
- Can I cancel my Personal Financing Application after I have performed electronic signature or after the completion of a commodity transaction?
No. Customer cannot cancel the Personal Financing Application once he/she has performed electronic signature or after the completion of a commodity transaction, as the system has already completed the auto sales confirmation.
- If I apply for PF Tawarruq, is it compulsory for me to have AEON Member Plus Visa Card (AMP)?It is not compulsory for the customer to have the AMP card. However, if the customer has agreed to disburse the Financing amount into AMP card upfront during the submission input, then the branch staff should assist customer to register and apply for AEON Member Plus Visa Card (AMP).
- What are the benefits of having AEON Member Plus Visa Card (AMP)?The disbursement of the Financing amount of RM 10,000 and below will take only a few minutes to be credited into your AMP account. The balance of the Financing amount will be credited into the customer’s bank account (CASA) within 1 to 3 days.
- If I apply for PF Tawarruq, can I have the option of taking the Takaful or not?The Takaful is an option and depends on customer needs as to whether to take it or not.
- Can I review my S&P agreement and Yearly Statement?
Yes, customer may review his/her S&P agreement and yearly statement (hereinafter referred to as “Documents”) at ACSM website. Customer is required to login/ sign up for the first time to access his/her account. Upon signing up/logging in, the customer may click the Personal Financing product under “My Account” and thereafter the “Documents” section to access review and/or download the documents required.