Feedback Form
This channel is not secure so please DO NOT send any confidential details (for example your account number or credit card details) or account related instructions via this e-form. To safeguard your interests, we will not act on account related instructions communicated via this page.
Additional Information
- Further Escalation
If you find that your complaint / feedback had not been addressed in a satisfactory manner, you may email to us at:
Email address : cs@aeoncredit.com.my
Attention to : Ms. Kimmy Phang (Customer Service and Compliance Department)Please provide us with your full name, IC number, telephone or mobile number, email or current correspondence address together with the specific nature of your complaint.
- Redressal ChannelAfter going through our internal complaint process and if you are dissatisfied with our final resolution offered, you may refer your complaint to the respective bodies as follows:For complaints related to restructuring of loansAgensi Kaunseling Dan Pengurusan Kredit (AKPK)
AKPK offers Debt Management Programme (DMP) which is available to all individuals who need assistance in managing their personal debts with financial service providers regulated by Bank Negara Malaysia, provided that:- You have a positive net disposable income after meeting all your expenses.
- Your total debt exposure does not exceed RM2 million.
- You are not under any advanced litigation process such as bankruptcy notice/creditors petition etc.
- You are not adjudged bankrupt.
Contact details :
Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
Level 8 Maju Junction Mall
1001 Jalan Sultan Ismail
50250 Kuala Lumpur
Tel : 03-2616 7766
Website: www.akpk.org.myOther complaintsOmbudsman for Financial Services (OFS) [Formerly known as Financial Mediation Bureau]
OFS is an alternative complaint/dispute resolution channel to resolve complaints/disputes between our Members who are Financial Service Providers (FSPs) licensed or approved by BNM and their customers.Contact details :
Ombudsman for Financial Services (664393P)
(Formerly known as Financial Mediation Bureau)
14th Floor, Main Block
Menara Takaful Malaysia
No. 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur.
Tel : +603-2272 2811
Fax : +603-2272 1577
Website: www.ofs.org.my
E-mail: enquiry@ofs.org.myOr
Bank Negara Malaysia (BNM)
BNMLink Customer Service Center
Ground Floor Block D
Jalan Dato’ Onn
50480 Kuala Lumpur
Tel : 1300-88-5465
Website: www.bnm.gov.my
Email: bnmtelelink@bnm.gov.my