Enjoy Hassle-Free Top-Ups

The AEON Touch ‘n Go Zing card is a companion card that is exclusive linked to the AEON respective cardholders’ credit card. The Zing Card comes with an in-built auto reload feature.

The Zing card works the same way as the traditional Touch ‘n Go card where all the user needs to do is touch the card at the Touch ’n Go reader. The Zing card can also be inserted in the Smart Tag reader.

The Auto Reload Function will automatically top up the Zing Card when the stored monetary values falls below the Pre-set Threshold amount of RM50.00. The Auto Reload value is fixed at RM100.00 per transaction, and there is a RM2.00 fee for auto reload transaction.

Yes.

1. 0 value Zing Card – first activation at Toll Plaza.
2. RM10.00 for one-time issuance fee.
3. Automatic re-load amount of RM100.
4. Automatic re-load fee of RM2.00 (chargeable by Touch ‘n Go).
5. Auto reload can only be done at Touch ‘n Go lane and smart tag lane at Toll Plaza.
6. Usage of Zing Card at any facilities display Touch ‘n Go logo.

Fee & Charges as per below

• Subscription Fee (One time non-refundable payment) RM10.00
• Reload Amount RM100
• Automatic Reload Fee RM2.00
• Card Replacement Fee RM10.00

The Zing Card is valid up to 10 years from the date of issuance.

The Zing Card can be used at payment facilities that feature/display the Touch ‘n Go logo, such as:

• Parking fee – that feature Touch ‘n Go logo such as 1-Utama shopping complex, Subang Parade shopping complex.
• Light Railway Transit (LRT)
• Fares on buses – that feature Touch ‘n Go logo
• Selected theme park tickets

At present, the auto-reload function can be only performed at the Touch ‘n Go lanes and smart tag lanes at Toll Plazas.

Please report the lost/stolen zing card immediately by calling TNGSB careline, 03-2714 8888

Yes, you can.
We will temporary block it for a maximum of 24 hours and customers will need to call in to uplift their card if they manage to find and recover their card.
Customers are required to reactivate the Zing Card at the selected Touch ‘n Go POS counters as attached or log in www.touchngo.com.my
However, beyond 24 hours, we will automatically block the Card permanently as a measure of security. Customers will have replace the card for a new replacement. Refer to Lost/Stolen Card process.

• Replacement of the Zing Card is 14 working days of the card issuance.
• The replacement card with “0” value will be issued.
• You need to activate the card at Toll Plaza or smart tag lane for auto-reload.
• If there is any unused balance in your lost/stolen Touch ‘N Go Zing Card, the remaining balance will be refunded to you within 30 days.
• The amount will then be credited back to cardholder account within 30 days.
• A replacement card fee of RM10.00 is applicable.

Yes, it will auto link.

No, not at present. However, the balance will be credited to customer’s account upon request. The new card will be ‘0’ value and first activation must be done at Touch ‘n Go lane or smart tag lane at Toll Plaza.

Please allow 30 days for a refund to be credited into your account.

Please follow the normal dispute process and call TNGSB careline, 03-2714 8888 for Touch ‘n Go related issues or AEON Credit at 03-2719 9999 for credit card related issues.

If you are a SmartTag user, you may insert the card into the SmartTag slot and press the balance button.
You may also present the card to any Touch ’n Go POS Counters and request for balance check.
You may also call Touch ‘n Go Careline Centre at 03-2714 8888 to obtain your available balance of your Touch ‘n Go Zing Card as per the last transaction within 24 hours.
You may check the balance of Zing Card at Touch ‘n Go website

1. Log in www.touchngo.com.my
2. Register and obtain password for free e-statement
3. View the 24 hours Zing Card transaction

No. Please refer to the above question for the listing of venues to check the available Zing Card balance.

Your AEON Credit Card and Touch ’n Go Zing Card are linked, as such you are unable to effect auto-reload to your Zing Card upon cancellation of your AEON Credit Card. Please be informed that you are required to utilize the unused balance of your Zing Card within 3 months from the date of your AEON credit card cancellation.

The statement will record info on auto reload transaction as follows:
ie. 25 July 2018 Touch n Go Auto Reload RM102.00

No.

There is no limit. It is subject to the available balance in your credit card account.

Please call Touch ‘n Go Careline Centre at 03-2714 8888 (7.00am to 10.00pm daily, including Public Holidays) to find enquire on your card issue.

There could be multiple reasons to this situation

• Hotlisted (i.e, Lost credit card, and others)
• Faulty/Defective Card
• This system error only occurs at Smart TAG ‘entry’ lane of a closed toll system (e.g. PLUS, Elite & ECE) when your amount is below RM50.

Note: Closed toll system – collect ticket at Entry Point & pay at Exit Point eg. Entry – Seremban and Exit – Sg Besi.

Currently, the re-activation can only be done at Touch ‘n Go service counters.

Yes, you may. All you need to do is to present your Zing Card.

Immediately.

No.

No, it cannot be done due to operational reasons. As the transfer is not allowed, you may have two Touch ‘n Go cards at any one time or you can surrender your manual Touch ‘n Go card to any of our sales & reload counters for termination. The unutilized balanced from the terminated card will be refunded to you via cheque.

This is to ensure that every auto reload cardholder will not be interrupted at lanes should their previous debit transactions face difficulties or being rejected. This will allow sometimes for the user to regularize his/her account and still be able to use his/her Touch ‘n Go Zing Auto-Reload Card.

No. The auto reload amount is fixed at RM100. Your card will be reloaded with this amount whenever the balance falls below the minimum threshold. Multiple reload is not allowed on the same day.

No. The Touch ‘n Go Zing comes with an auto reload facility. Any manual reload activity will spoil the auto reload mechanism.

Upon usage at toll lanes, the card will be reloaded automatically with RM100 whenever the balance reaches the threshold amount of RM50. The card is an automatic top up card. No manual top up is required.

TNGSB will temporary disable your auto-reload function until the debiting process is approve by your merchant bank.

At the meantime, you may use the balance in your Touch ‘n Go card until the balance is depleted.

Users will be informed via SMS, e-mail or telephone should there be any problem in debiting their credit card.

You can reactivate your Touch ‘n Go Zing Auto-Reload Card at our selected toll plaza offices which is under PLUS, ELITE and PENANG BRIDGE.

The Zing autoreload card can be used at all Touch ‘n Go point-of-usages, i.e. highways, parkings, public transport and theme parks. However, the autoreload mechanism can only be triggered at highways.

This is because the fare amount at public transport, parking and theme park is relatively small as compared to highway. Therefore it is not practical to top up the card when it still has RM50 balance inside it. The balance is more than enough to pay for the fares at those place.

You may pay the differences by cash. Please ensure that you have sufficient balance when you plan to use your autoreload card at those places.

A RM10.00 fee will be charged for any card replacement and renewals. The amount shall be debited from your credit card account. The new card does not have any stored value.

You are liable for all transactions until you have successfully reported the lost card to us (Touch ‘n Go Careline Centre). The unutilised amount (e-purse balance) shall be refunded into your credit card account in 30 days.