Feedback Form
This channel is not secure so please DO NOT send any confidential details (for example your account number or credit card details) or account related instructions via this e-form. To safeguard your interests, we will not act on account related instructions communicated via this page.
Additional Information
- Further Escalation
If you find that your complaint / feedback had not been addressed in a satisfactory manner, you may email to us at:
Email address : cs@aeoncredit.com.my
Attention to : Ms. Kimmy Phang (Customer Service and Compliance Department)Please provide us with your full name, IC number, telephone or mobile number, email or current correspondence address together with the specific nature of your complaint.
- Redressal ChannelAfter going through our internal complaint process and if you are dissatisfied with our final resolution offered, you may refer your complaint to the respective bodies as follows:
For complaints related to restructuring of loans
Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
AKPK offers Debt Management Programme (DMP) which is available to all individuals who need assistance in managing their personal debts with financial service providers regulated by Bank Negara Malaysia, provided that:- You have a positive net disposable income after meeting all your expenses.
- Your total debt exposure does not exceed RM2 million.
- You are not under any advanced litigation process such as bankruptcy notice/creditors petition etc.
- You are not adjudged bankrupt.
Contact details :
AKPK HQ
Kuala Lumpur
Level 5 and 6,
Menara Aras Raya (Formerly known as Menara Bumiputera Commerce),
Jalan Raja Laut, 50350, Kuala Lumpur
Tel : 03-2616 7766
Website: www.akpk.org.myOther complaints
Financial Markets Ombudsman Service (Formerly known as Ombudsman for Financial Services).
FMOS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.
Level 14 Main Block
Menara Takaful Malaysia
No.4, Jalan Sultan Sulaiman
50000 Kuala LumpurTel: +603-22722811
Website: www.fmos.org.myOr
Bank Negara Malaysia (BNM)
BNMLINK
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
Web form: https://bnmlink.bnm.gov.my
Website: https://www.bnm.gov.my/consumer-info/complaints