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Feedback Form

Additional Information

  • Further Escalation

    If you find that your complaint / feedback had not been addressed in a satisfactory manner, you may email to us at:

    Email address : cs@aeoncredit.com.my
    Attention to : Ms. Kimmy Phang (Customer Service and Compliance Department)

    Please provide us with your full name, IC number, telephone or mobile number, email or current correspondence address together with the specific nature of your complaint.

  • Redressal Channel
    After going through our internal complaint process and if you are dissatisfied with our final resolution offered, you may refer your complaint to the respective bodies as follows:

    For complaints related to restructuring of loans

    Agensi Kaunseling Dan Pengurusan Kredit (AKPK)
    AKPK offers Debt Management Programme (DMP) which is available to all individuals who need assistance in managing their personal debts with financial service providers regulated by Bank Negara Malaysia, provided that:

    • You have a positive net disposable income after meeting all your expenses.
    • Your total debt exposure does not exceed RM2 million.
    • You are not under any advanced litigation process such as bankruptcy notice/creditors petition etc.
    • You are not adjudged bankrupt.

    Contact details :
    AKPK HQ
    Kuala Lumpur
    Level 5 and 6,
    Menara Aras Raya (Formerly known as Menara Bumiputera Commerce),
    Jalan Raja Laut, 50350, Kuala Lumpur
    Tel : 03-2616 7766
    Website: www.akpk.org.my

    Other complaints

    Ombudsman for Financial Services (OFS) [Formerly known as Financial Mediation Bureau]
    OFS is an alternative complaint/dispute resolution channel to resolve complaints/disputes between our Members who are Financial Service Providers (FSPs) licensed or approved by BNM and their customers.

    Contact details :
    Ombudsman for Financial Services (664393P)
    (Formerly known as Financial Mediation Bureau)
    14th Floor, Main Block
    Menara Takaful Malaysia
    No. 4, Jalan Sultan Sulaiman
    50000 Kuala Lumpur. ​
    ​
    Tel : +603-2272 2811
    Fax : +603-2272 1577
    Website: www.ofs.org.my
    E-mail: enquiry@ofs.org.my

    Or

    Bank Negara Malaysia (BNM)
    BNMLink Customer Service Center
    Ground Floor Block D
    Jalan Dato’ Onn
    50480 Kuala Lumpur
    Tel : 1300-88-5465
    Website: www.bnm.gov.my
    Email: bnmtelelink@bnm.gov.my

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