What Should You Report?
You should report immediately if you notice:
Unauthorised transactions (card purchases, transfers, withdrawals)
Suspected scam or fraud activity
What You Need to Do?
You may report the issue by:
- Calling the 24-hour Customer Care Centre (+6 03-2719-9999) or
- Visiting our nearest branch or
- Calling the National Scam Response Centre (NSRC) at 997 (24 hours)
Lodge a Police Report and complete the Dispute Form
Submit a copy of the Police Report and Dispute Form to us via email (customer.service@aeoncredit.com.my) or at our nearest branch
Information Required
Please be ready to provide:
Account or card details
Transaction details
Date, amount, and
description of the issue
description of the issue
Supporting documents
(e.g. screenshots, police
report)
(e.g. screenshots, police
report)
What Happens Next?
Your case will be reviewed by our investigation team
We may contact you for additional details
You will be informed of the outcome once the
investigation is completed
Important Reminders
- Report incidents immediately upon discovery
- Never share your banking credentials, OTPs, or passwords
- Stay alert to suspicious calls, messages, or links
Your Security Matters
We are committed to protecting you against fraud and scams.
Thank you for taking swift action to safeguard your account.